At RADDHealth, we want you to love everything you order. Because each product ships directly from its brand's own fulfillment center, returns work a little differently than at a typical store. Here's how it works.
Returns
Unopened, unused items in their original packaging can be returned within 30 days of delivery.
For safety and quality reasons, we're unable to accept returns of opened or used supplements or skincare, expired items, or items marked final sale.
How to Start a Return
Email us at info@raddhealth.com with your order number and the reason for your return. Return addresses vary by brand, so we'll send you the correct return address and instructions for your item. Please wait to hear from us before sending anything back, as items sent to the wrong address may not be able to be processed.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
If something arrives damaged, defective, or isn't what you ordered, email us at info@raddhealth.com within 7 days of delivery with your order number and a photo of the item. We'll send a replacement or issue a full refund at no cost to you.
Refunds
Once the brand receives and inspects your return, your refund will be issued to your original payment method within 5–10 business days. Your bank may take a few additional days to post it.
If your order included products from more than one brand, each item may be refunded separately as its return arrives.
Original shipping charges are non-refundable. If your order qualified for free shipping and a return brings the order total below $200, the $9.95 flat shipping charge may be deducted from your refund.
Exchanges
The quickest way to get a different product is to return the original item for a refund and place a new order.
ProLon Orders
ProLon orders are placed and fulfilled directly through ProLon, so returns and refunds for those orders follow ProLon's own return policy.
Questions?
If you have any questions about a return or refund, please reach out to us at info@raddhealth.com and we'll be happy to help. You can also review our Shipping Policy for details on delivery times and multi-brand orders.