At RADDHealth, we strive to provide the highest quality supplements to our customers. We understand that sometimes circumstances may arise where a return or exchange is necessary. This Return Policy outlines the guidelines and procedures for returning supplements purchased from our company within the United States. Please read this policy carefully to ensure a smooth and satisfactory return experience. 

Eligibility for Returns: 

• Only unopened and unused supplement products are eligible for return or exchange. 
• Returns must be initiated within 30 days from the date of purchase. 
• Proof of purchase, such as a receipt or order confirmation, is required. 

Non-Returnable Items: The following items are not eligible for return or exchange unless they arrived damaged or defective: 

• Opened or used supplement products. 
• Perishable or expired supplements. 
• Personalized or custom-made supplements. 

Return Process: If you wish to return or exchange a supplement product, please follow these steps: 

• Contact our customer support team either by phone or email to initiate the return process. Provide your order number and a brief explanation of the reason for the return. 
• Our customer support team will provide you with a return authorization (RA) number and detailed instructions on how to proceed with the return. 
• Pack the unopened and unused supplement product securely in its original packaging, including any accessories, labels, or promotional materials. 
• Write the RA number clearly on the package. 
• Ship the package back to our designated return address, using a traceable shipping method. 
• Retain the tracking number for your reference. 

Refund or Exchange: 

• Once we receive the returned supplement product, our team will inspect it to ensure it meets the eligibility criteria stated in this policy. 
• If the returned product meets the criteria, we will process the refund or exchange according to your preference. 
• Refunds will be issued to the original form of payment within 5-10 business days after the returned product is received and approved. 
• Exchanges will be shipped out promptly upon approval of the returned product. 

Return Shipping Costs: 

• Customers are responsible for the shipping costs associated with returning the supplement product, unless the return is due to our error, such as receiving the wrong or damaged product. 
• If a return is due to our error, we will provide a prepaid shipping label or reimburse the shipping costs upon receipt of the returned product. 

Damaged or Defective Items: 

• If you receive a damaged or defective supplement product, please contact our customer support team immediately. 
• Provide relevant details and, if possible, attach photos of the damaged or defective item. 
• We will work with you to resolve the issue promptly, either by issuing a refund, sending a replacement, or offering a store credit, depending on your preference. 

Please note that this Return Policy is subject to change without prior notice. We encourage you to review the policy before making any purchases. For any questions or concerns regarding returns or exchanges, please contact our customer support team, and we will be happy to assist you. 

Thank you for choosing RADDHealth. We value your satisfaction and appreciate your business.